OUR POLICIES

At Doric Game Catering Butchers Ltd, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we’ve developed clear store policies that outline everything you need to know about how we operate and run our business. Read the following sections to find out more about how we provide the best customer experience for our shoppers.

CONTRACT

This website is operated by Doric game ltd. Once you have placed an order on the website we will confirm your order by sending an email to the email address you have provided. This email will list all products you have ordered, the price and delivery details. This is not an acceptance by us. A legally binding contract will only arise once we have completed delivery of the goods to you.

If you have entered an incorrect email address and receive no email purchase confirmation and/or any other details are incorrect then the onus is on you to contact us to amend your details and we can not be held responsible for the entering of incorrect information or your email service provider spam filtration.

AMENDING OR CANCELLING THE CONTRACT

You may amend or cancel your order 48 hours prior to the date of your delivery (the “cut-off time”). Please note that during our festive despatch period (1st December- 31st December each year) (the “festive cut off time”) you must provide us with 7 days notice prior to despatch to amend or cancel your order. Please also note that we cannot amend or cancel Next Day Delivery order. Please refer to Covid-19 special conditions for our amended terms for cancellation or amendments to orders starting 15.03.20 until otherwise stated. During the current climate, we are unable to cancel or amend any orders placed on the website after they have been confirmed.

Should you wish to cancel your order after the cut off time or after the festive cut off time but prior to delivery, we may charge you in full for an amount equal to the value or your order, including any delivery cost.

Any cancellation must be sent to us by email to admin@doricgame.co.uk within the cut-off time or festive cut off time.

Where you order goods that are unavailable for any reason, we shall notify you and we will either send a replacement product with your order, or organise a full refund or a voucher within two working days.

PRICE AND DELIVERY CHARGES

The price of the goods will be as quoted on the website at the time you confirm your order by clicking “Checkout” and will be inclusive of VAT (if applicable) or any other tax.

The delivery charge applying to your order shall be set out at the time you checkout. No standard delivery charge shall be applied to orders with a value of £45 or more (except during our festive despatch period 17th December-31st December) each year); orders below that value shall be subject to a delivery charge of £9.00 During our festive despatch there will be an additional premium delivery charge on deliveries during the Christmas period.

If you amend your order prior to the cut off time to increase the quantity of items already ordered, the price charged for the additional items will be the price quoted at the time you made the original order. If, however, you are adding new items to your order, the price charged will be the price quoted at the time you amend the order. The delivery charge shall be amended and applied in accordance.

We will debit the total cost of your order, including any delivery charge or packaging cost that may be applied, from your debit or credit card at the time you place your order.

DELIVERY

We will always aim to deliver your order Via DPD within the 1 hr delivery slot. 

If nobody is available at the primary delivery address (nominated by you at the time you place your order) to take delivery of the order, we will leave notification of the delivery instead either to the secondary delivery address or secure place (nominated by you at the time you place your order).

Our deliveries are made with “no signature required”. In the event that nobody is available to take delivery of your order at either your primary or secondary delivery address or you ask us to leave your goods unattended at a secure place, Doric Game ltd expressly disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however caused.

If your delivery is refused or not accepted at a recipients address, we can not take responsibility for this and can not offer a free replacement box.

Events outside our control, for example, epidemics, extreme weather conditions, may occasionally mean we are unable to deliver your goods at the time agreed. In these circumstances, we will contact you as early as possible to rearrange the delivery time. In such an event, our liability to you shall be limited to the price of the goods ordered and the cost of delivery.

Our Christmas delivery availability and prices are subject to change in the run up to Christmas. All changes will be reflected in the checkout process.

During December, we are unable to change delivery dates on orders placed.

From time to time delivery may take an additional day due to seasonal variations or volume. If you are ordering for a gift or a dinner party we advise to always allow an extra 24 hours. Your meat will stay chilled in our packaging - which allows meat to be in transit for 72 hours.

Our free standard delivery is applied to your order when you have more than £45 worth of full price items in your bag. You can have both sale or promoted and full price items in your bag but the full price items must total £45 or more.

Next Day Delivery is not available for 48 hour postcodes.

WHAT WE WILL NOT BE LIABLE FOR

We will not be liable for any indirect or consequential loss or damage of loss of profits arising out of our supply or failure to supply the goods to you.

Nothing in this Agreement shall in any way limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer.

Some of our products may contain traces of nuts and other allergens. We will ensure that the contents of each box are clearly listed on our website but it is your responsibility to ensure that you have read the information. If you require further information on allergens, please contact us.

The goods are sold to you on the basis that you are a consumer therefore we will not be liable for any special losses that you might suffer using, distribution or reselling the goods as part of a business.

We shall not be liable for goods once they have been delivered to the address or secure place stated in your order.

Our packaging is designed to ensure our produce reaches you in perfect condition but it is your responsibility to ensure that all perishable goods are refrigerated as soon as possible upon receipt. Further, if you or a third party moves, transports or delivers the goods to any other address following our delivery, we shall not be liable for anything that that third party might do to the goods or any subsequent deterioration in the produce

Due to the nature of certain artisan products the minimum and maximum weight cannot always be guaranteed. Whole products such as turkeys, geese, rabbits, suckling pigs, and game birds etc may not always meet the exact criteria within our store. We will not except liability for under or over weight products, the published price is the unit price. We will however always endeavour to meet weight expectations.

Please note that we will do our best to ensure that access to our website is uninterrupted and that transmission are error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavour to restore full access as soon as we can.

GENERAL

These terms and conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this Agreement shall not prejudice our entitlement to rely on any of our rights in the future.

We shall not be liable for delays or failures to perform our obligations if that delay of failure arises from events beyond our reasonable control.

We reserve the right to change our website, policies and terms and conditions at any time but this shall not affect the terms and conditions prevailing at the time you make a purchase.

Whilst we take the utmost care to ensure that all product descriptions, images, information and prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Colour and shape may vary from those shown on the website.

This Agreement is governed by the laws or England and Wales and both parties hereby submit to the exclusive jurisdiction of the English courts.

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